{"id":1281775,"date":"2008-06-08T18:34:09","date_gmt":"2008-06-08T23:34:09","guid":{"rendered":"https:\/\/segue.middlebury.edu\/view\/html\/node\/1281775"},"modified":"2012-07-29T14:53:01","modified_gmt":"2012-07-29T14:53:01","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/segueproject.org\/ttlr\/labs-and-support\/help-desk\/","title":{"rendered":"Help Desk"},"content":{"rendered":"

04\/06\/2005 (00:05:45)<\/h3>\n
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Alex met with Helpdesk staff. In this audio excerpt from this meeting Alex describes a new user support model for Segue at Middlebury.<\/p>\n

Here was the agenda:<\/p>\n

1. Segue Support
– how many Helpdesk requests are related to Segue?
– who are these requests sent to?
– what are the most common Segue Helpdesk questions?
– are there Helpdesk questions related to Segue that can be answered by Helpdesk staff?
– are there Segue features\/functionality that Helpdesk staff would like to know more about?<\/p>\n

2. Foreign Language Support<\/p>\n

Linda Knutson and I updated documentation on working in foreign languages on Macs and PCs, I wanted to review these with Helpdesk staff and see if there are questions… See:
http:\/\/web.middlebury.edu\/offices\/helpdesk\/documentation\/macs\/
http:\/\/web.middlebury.edu\/offices\/helpdesk\/documentation\/windows\/<\/p>\n

Also wanted to discuss iPod pilot projects in Languages Schools<\/p>\n

3. LS Faculty computer orientation<\/p>\n

I have done these the last couple of years. Would like to review what I cover at these sessions. In the past, I have discussed the following:
-set up of Midd accounts
-Midd email
-accessing servers (Classes, Ocelot, Tigercat)
-software documentation
-Ed Tech resources (Segue, MOTS, etc…)<\/p>\n

Other topics: viruses, network quarantine and registering computers, wireless access, using smart classroom consoles, phone system, helpdesk….<\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

04\/06\/2005 (00:05:45) Download (7.90 MB) Alex met with Helpdesk staff. In this audio excerpt from this meeting Alex describes a new user support model for Segue at Middlebury. Here was the agenda: 1. Segue Support– how many Helpdesk requests are … Continue reading →<\/span><\/a><\/p>\n","protected":false},"author":29,"featured_media":0,"parent":1281125,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1281775","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/pages\/1281775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/comments?post=1281775"}],"version-history":[{"count":1,"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/pages\/1281775\/revisions"}],"predecessor-version":[{"id":200004279252,"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/pages\/1281775\/revisions\/200004279252"}],"up":[{"embeddable":true,"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/pages\/1281125"}],"wp:attachment":[{"href":"https:\/\/segueproject.org\/ttlr\/wp-json\/wp\/v2\/media?parent=1281775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}