Alex met with Helpdesk staff. In this audio excerpt from this meeting Alex describes a new user support model for Segue at Middlebury.

Here was the agenda:

1. Segue Support
– how many Helpdesk requests are related to Segue?
– who are these requests sent to?
– what are the most common Segue Helpdesk questions?
– are there Helpdesk questions related to Segue that can be answered by Helpdesk staff?
– are there Segue features/functionality that Helpdesk staff would like to know more about?

2. Foreign Language Support

Linda Knutson and I updated documentation on working in foreign languages on Macs and PCs, I wanted to review these with Helpdesk staff and see if there are questions… See:
http://web.middlebury.edu/offices/helpdesk/documentation/macs/
http://web.middlebury.edu/offices/helpdesk/documentation/windows/

Also wanted to discuss iPod pilot projects in Languages Schools

3. LS Faculty computer orientation

I have done these the last couple of years. Would like to review what I cover at these sessions. In the past, I have discussed the following:
-set up of Midd accounts
-Midd email
-accessing servers (Classes, Ocelot, Tigercat)
-software documentation
-Ed Tech resources (Segue, MOTS, etc…)

Other topics: viruses, network quarantine and registering computers, wireless access, using smart classroom consoles, phone system, helpdesk….